Cyara Acquires CentraCX Adding Voice of the Customer (VOC) to Customer Experience Transformation Solutions

Strategic acquisition delivers insights from customer feedback to improve customer satisfaction, agent engagement and brand reputation REDWOOD CITY, Calif.—June 20, 2023—Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced its acquisition of CentraCX, a comprehensive SaaS-based Voice of the Customer (VOC) solution, designed specifically for the contact center. This acquisition adds advanced VOC […]

Smarsh Appoints Vinay Mehta As Chief Technology Officer

Accomplished CTO and CIO has extensive experience making impact across market-leading, global organizations Seasoned leader focused on optimizing investment in communications intelligence and risk management technology for wealth management and financial services customers PORTLAND, Ore. (June 7, 2023) – Smarsh, the global leader in digital communications compliance and intelligence, today announced the appointment of Vinay Mehta as […]

COMPLY Names MarTech Veteran as Chief Marketing Officer

Gayle Nixon to Lead and Develop Marketing Strategies for COMPLY and its Portfolio of Firms New York, May 24, 2023 – COMPLY, the leading provider of compliance software, consulting and education resources for the financial services sector and whose portfolio of products includes ComplySci, RIA in a Box, National Regulatory Services (NRS) and illumis, today […]

Industry Veterans Join SecureAuth – A Leader in Authentication and Access Management to Support Global Expansion

IRVINE, Calif.–(BUSINESS WIRE)–SecureAuth, a leader in authentication and access management, today announced the addition of two seasoned executives to support accelerating customer adoption of its passwordless continuous authentication with invisible MFA solution. Kelly Wenzel joins as Chief Customer Officer and is responsible for supporting the company’s commitment to ensuring an excellent customer experience as they expand their […]

Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform

Strategic acquisition expands Cyara’s solutions for AI and cloud contact center migration assurance SILICON VALLEY, Calif. – March 27, 2023 – Cyara, the creator and leader of the Customer Experience (CX) Assurance category, today announced its acquisition of industry-leading global communication testing company Spearline, headquartered in Ireland. This significantly expands Cyara’s global in-country dialing and […]

Reveal-Brainspace Announces Acquisition of LIGL

Reveal Continues Pragmatic Investment Approach with Latest Acquisition – Adding LIGL’s Workflow Automation and Legal Hold Capabilities to Reveal 11 Platform CHICAGO (March 20, 2023) — Reveal, the global provider of a leading AI-powered eDiscovery platform, announced today the acquisition of LIGL, the provider of the legal industry’s first and only cloud-based digital evidence and […]

Sheldon Cummings Joins Smarsh as General Manager of Corporate Business Unit that Includes Registered Investment Advisory Firms and Broker-Dealers

Cummings’ addition comes as these core customer segments continue to confront growing regulatory and compliance pressures due to the post-pandemic explosion of digital messaging The former Mailchimp COO and Intuit sales leader has a track record of delivering outcomes for similarly sized companies in other industries PORTLAND, Ore. (March 14, 2023) – Smarsh, the global leader in […]

RFPIO Appoints Jeff Santelices as Chief Revenue Officer

Former Conga, IBM and Mindtickle Executive to Accelerate RFPIO’s Growth BEAVERTON, Ore. — March 7, 2023 — RFPIO, the leading response management platform, has appointed Jeff Santelices as its chief revenue officer. Jeff brings extensive leadership experience driving growth at companies including Apttus (now Conga) and Mindtickle, and Corio/IBM. As CRO, Jeff will lead RFPIO’s revenue operations […]

Cyara Expands Leadership Team by Appointing New Chief Sales Officer & Chief Customer Officer

Executive additions will further expand company’s position as leader in customer experience assurance and drive customer satisfaction. REDWOOD CITY, Calif. – Feb. 7, 2023 – Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced the appointment of Bruce Rosen as Chief Sales Officer (CSO) and the promotion of Dennis Reno to Chief Customer […]

K1 Investment Management Exits Portfolio Company Zapproved

Leading enterprise software investor continues strong run of partnering with women-led companies MANHATTAN BEACH, California, January 19, 2023 (PR Web) – K1 Investment Management, a leading software investment firm, today announced the sale of its portfolio company Zapproved, a category leading electronic discovery software provider, to Exterro, a legal Governance, Risk and Compliance (GRC) software […]

Employ Inc. Names Joe Furnari Chief Financial Officer

January 18, 2023 10:00 AM Eastern Standard Time WALTHAM, Mass.–(BUSINESS WIRE)–Employ Inc., the largest comprehensive provider of recruiting and talent acquisition solutions and parent company of JazzHR, Lever, Jobvite, and NXTThing RPO, today announced the appointment of Joe Furnari as Chief Financial Officer (CFO) effective January 10, 2023. In this role, Furnari will oversee Employ’s global finance operations. As […]

XTM International Appoints Ian Evans as CEO to Further Accelerate Growth

LONDON, UK. January 10, 2023 — XTM International (“XTM”), the leading translation management system (“TMS”) for enterprise organizations, today announced the appointment of Ian Evans as Chief Executive Officer.  The announcement comes as XTM’s co-founder and CEO, Bob Willans, retires after leading the company for more than 20 years. Willans will remain involved with XTM as […]

K1 Exits Portfolio Company TeamDynamix

Seeing opportunity for continued growth, K1 remains a significant shareholder in the company LOS ANGELES, December 21, 2022 – K1 Investment Management, a leading investment firm focused on high-growth enterprise software companies, today announced the sale of its portfolio company TeamDynamix, a leading provider of work management software, to Level Equity for an undisclosed amount. […]

Crownpeak Finalizes Acquisition of Attraqt to Expand its Digital Experience Portfolio with Product Discovery Capabilities

Company will power stronger ecommerce performance within its DXP and broaden its global client and support base as a result of this strategic acquisition Crownpeak, a leading digital experience platform (DXP), today announced the closing of the acquisition of United Kingdom-based Attraqt, following regulatory approval.  Attraqt is a leading provider of SaaS solutions that powers exceptional […]

RFPIO Appoints DocuSign, Google, and Seismic Alumnus as CMO

Michael Londgren brings nearly three decades of transformational leadership and hypergrowth experience among the world’s most innovative tech brands to RFPIO BEAVERTON, Ore. — December 6, 2022 — RFPIO, the leading response management platform, has appointed Michael Londgren as its chief marketing officer (CMO). Michael is a technology marketing leader with deep executive experience scaling hypergrowth businesses […]

Smarsh Announces New Chief Financial Officer and Chief People & Diversity Officer to Help Scale Fast-Growing SaaS RegTech Leader

Former Veeam Software and American Express executives will help Smarsh meet the evolving, sophisticated needs of customers as the digital communications landscape and RegTech environment continue to evolve PORTLAND, Ore. (November 29, 2022) – Smarsh, a global leader in digital communications compliance and intelligence, today announced the appointment of Mike Cagle as Chief Financial Officer and Leander LeSure as Chief People […]

HR Acuity Acquires Anonymous Workplace Reporting Platform Speakfully

Acquisition further strengthens and accelerates HR Acuity’s leadership in employee relations case management and investigations, extending its reach with end-to-end employee capabilities HR Acuity, the only human resources SaaS solution for employee relations case management and investigations, announced today it has acquired Speakfully, the safe, private, and secure platform for employees to voice workplace concerns.   Speakfully […]

Gravyty acquires Fabrik to enhance alumni engagement market leadership in UK

Gravyty, the leading provider of purpose-driven technology, announces acquisition of Fabrik, expanding Graduway from Gravyty customer base LONDON, UNITED KINGDOM, 8 NOVEMBER, 2022—Gravyty expands its market leadership in the UK through the acquisition of Fabrik, a technology that enables schools, colleges and universities to engage alumni, support mentoring and enhance fundraising. This acquisition supports the […]

Why Should Anyone Have to Choose Between Voting and a Paycheck?

At K1, we believe the simple act of giving employees the day off on Election Day is a critical step to raising voter turnout, strengthening our democracy and expressing our patriotism. Prior to the 2020 election, about half of all eligible voters in the US didn’t show up at the polls, whether that was due […]

Lever Report Reveals How DEI Impacts Hiring Through the Recruiting Lifecycle

50% of employees think their race, gender, or ethnicity has hindered them in securing a job November 03, 2022 11:25 AM Eastern Daylight Time SAN FRANCISCO–(BUSINESS WIRE)–Lever, an Employ Inc. brand and leading Talent Acquisition Suite, today released the 2022 DEI Through the Recruiting Lifecycle Report, highlighting how diversity, equity, and inclusion (DEI) impacts the employee […]

What’s the Difference Between Cybersecurity and Cyber Compliance?

This post was initially published by Smarsh. Many people in the financial services industry understandably think “cybersecurity” and “cyber compliance” are interchangeable terms that mean the same thing. However, cybersecurity and cyber compliance are distinctly different and describe different — but equally important — concepts. As regulators increasingly emphasize cybersecurity risk management, it’s important for firms […]

Reveal Acquires Technically Creative

Reveal Begins Rapid Deployment of Automated Data Connectors After Acquiring Technically Creative Acquisition fuses Technically Creative’s expert team and established technology with Reveal’s leading AI platform to collect data and deliver insights with less time and resources CHICAGO (Oct. 24, 2022) — Reveal, the global provider of the leading AI-powered eDiscovery platform, announced today the acquisition of Technically Creative, an […]

Granicus Acquires GovTech Innovator Rock Solid

Expanding Its Position as the Global Leader for Next-Generation End-to-End Digital Customer Experience Solutions for Public Sector DENVER, CO, Oct. 12, 2022 (GLOBE NEWSWIRE) — Granicus, the global leader in customer experience technologies and services for government, today announced the acquisition of Rock Solid Technologies, an innovative provider of citizen engagement solutions. Granicus and Rock […]

Crownpeak Acquires ilumino, Expanding Digital Accessibility Capabilities and Expertise for Its Global Customer Base

DENVER, Oct. 05, 2022 (GLOBE NEWSWIRE) — Crownpeak, a leading digital experience platform (DXP), today announced the acquisition of ilumino, a digital accessibility services and consulting firm. The acquisition reinforces an existing two-year partnership with ilumino,  expanding Crownpeak’s automated accessibility scanning technology with ilumino’s subject matter expertise in digital accessibility and usability. Terms of the […]

Ocelot secures $117M investment to increase engagement between universities and students

Student Engagement Platform Ocelot Raises Funds To Meet Growing Demand BOULDER, Colorado – (September 28, 2022) – Ocelot, the leading edtech AI communications and student engagement platform, today announced it has raised $117 million from leading B2B software investment firm K1 Investment Management. The company was previously bootstrapped, with the K1 investment representing Ocelot’s first […]

Caju Raises $25 Million Investment to Boost Technology Offerings

The company will use the capital to scale up its technology operations and develop solutions beyond flexible benefits SÃO PAULO, August 31, 2022 – Caju Benefícios, a leading flexible benefits management platform, today announced it has raised a $25 million Series B round led by K1 Investment Management, a Los Angeles-based investment firm focused on […]

The Key to Successful Talent Management Lies in Behavioral Health

This post was initially published by RethinkFirst. An innovative and analytical approach to behavioral well-being will be the defining factor between organizations that grow and those that stall. Industry leading companies share a powerful commonality, a skilled and driven labor force. Creating, growing, and guiding an organization that shapes landscapes requires dependable and knowledgeable employees […]

Lever Joins Employ to Accelerate Growth

Strategic Move Solidifies Employ’s Leadership as the Largest Provider of Recruiting and Talent Acquisition Solutions BOSTON (Aug. 5, 2022) – Employ Inc., a leading provider of recruiting and talent acquisition solutions today announces the acquisition of Lever, a leading Talent Acquisition Suite. With this transaction, Employ now offers the industry’s most comprehensive portfolio, designed to meet the […]

Five steps to creating an effective software implementation plan

This post was initially published by AppLearn. Software change and implementation comes with challenges. Choosing the right software, the right vendor, working through the roll-out, and encouraging your staff to not only use, but properly adopt the new software, needs careful consideration. That’s why planning is so key to the success of your project.   So, […]

Ready To Use Chatbots? Be Sure You Understand Customer Pain Points First

This post was initially published by Cyara. A Little Empathy Goes a Long Way Chatbots have come a long way. Usage of this technology, which once handled only a small portion of customer interactions, is growing at a rate of 22.5% per year. And, while bots could only manage 20% of customer chats from start to […]

3 Ways Legal Can Accelerate Sales Cycles

This post was originally published by Onit. Legal operations already has a strong foothold as Sales’ hidden advantage. But there is even more the department can do to shorten sales cycles, close deals faster, and positively influence revenue generation and material growth. Here’s how. Collaboration — the collision of diverse talents and instilled trust that […]

Vishing Attacks Explained

This post was initially published by IRONSCALES. Vishing is a social engineering attack delivered through phone calls or voicemails that attempts to fool people into revealing sensitive information. The caller usually masquerades as someone from a trusted company or government department. Attempts to elicit the desired information from victims depend on leveraging their implicit trust […]

How to Maximize Revenue with SEO for Ecommerce

This post was initially published by Crownpeak. An ever-changing business environment requires that more companies operate with an agile approach to evolve as the market evolves. For the retail and CPG sector, the growing shift in consumer buying behavior from traditional to digital is glaringly evident. The pandemic accelerated this trend. Retail, like many other industries, […]

Check out K1’s fresh new look! 

Notice anything different about us? K1’s got a bold new look as we continue to help build the Category Leaders of tomorrow. As the next generation of Category Leaders, you need more than funding to scale your business. You need access to trustworthy resources and a network of peers to help you navigate this period […]

What if public meetings were more accessible?

This post was initially published by Granicus. Glancing over recent headlines, you’d be forgiven for thinking that public meetings are broken. From school board meetings to planning and zoning hearings around land use, public meetings have become a “hotbed of opportunism” for special interest groups. Here, minority voices can crowd out the diversity of wider community viewpoints. […]

Employee Relations: Completing Ethical Investigations in the Workplace.

This post was initially published by HR Acuity. In this year’s HR Acuity Sixth Annual Employee Relations Benchmark Study, investigation processes remained flat. Only 43% of organizations are using required investigation processes, and two-thirds of organizations (65%) have no formal investigator training or only train as needed. Adding vulnerability, 53% of organizations are still using documentation […]

5 Hiring Trends from the 2022 Talent Benchmarks Report

This post was originally published by Lever. It’s not enough to just know the latest hiring trends. You also need to know the ‘why’ behind them (i.e., how they came to be) to make informed adjustments to your talent strategy. For instance: You know The Great Resignation has led to talent shortages at companies worldwide. However, have you […]

Trackforce Valiant Acquires TrackTik Software, Creates the World’s Largest Security Workforce Management Company

SAN DIEGO, CA – June 29, 2022 – Trackforce Valiant, a leading provider of security workforce management solutions, today announced the acquisition of TrackTik Software, one of the most innovative and fastest growing cloud-based security workforce management providers. The combination of these two companies has created a new dominant market leader in providing visibility and control […]

Top 10 ways to use personalized video messaging

This post was initially published by Graduway. Gratavid is the market-leading platform for enabling organizations to create personalized videos and send them via email and text, resulting in an 81% open rate. Looking for a creative, innovative way to boost admissions, engagement and philanthropy at your organization? See the top ten ways to use personalized […]

Smarsh Names Kim Crawford Goodman Chief Executive Officer

Goodman Draws Upon Over 25 Years of Successful Leadership in Some of the Most Impactful Brands in Financial Services and Technology Industries; Will Oversee Global Growth Amidst Increased Market Demand NEW YORK (June 9, 2022) – Smarsh, the global leader in digital communications compliance and intelligence, announced today that its board of directors has appointed Kim […]

Eltropy Acquires POPi/o, Powering Credit Unions with End-to-End Digital Communications Platform

Now jointly serving over 400 Credit Unions, the acquisition marks one of the fastest fintech expansions in the market MILPITAS, Calif., June 08, 2022 (GLOBE NEWSWIRE) — Renowned by Credit Unions for its Digital Communications capabilities, Eltropy today announced the acquisition of Video Banking leader POPi/o. The acquisition not only strengthens Eltropy’s industry-leading Digital Communications platform, but it […]

Payment Security Provider TokenEx Diversifies Customer Base with Acquisition of Cloud Vaulting Service

TokenEx purchases AuricVault® to bolster product-led growth strategy. EDMOND, Okla., May 16, 2022 — Cloud tokenization and payment optimization provider TokenEx announced today that it has acquired Auric Systems International and its AuricVault® service. The move helps TokenEx supplement its global growth strategy by increasing its presence in Latin America and Africa. It also will enable TokenEx to receive greater […]

Smarsh to Acquire TeleMessage, Deliver Unmatched Capability for Mobile Communications Compliance for the Hybrid Workforce

As regulatory scrutiny of WhatsApp and mobile messaging takes center stage, acquisition will drive Smarsh to undisputed leadership in mobile text, voice, and app compliance across the broadest range of mobile channels PORTLAND, Ore., May 16, 2022 — Smarsh, the industry leader in enabling organizations to easily manage risk and uncover the value within their communications data, today […]

Top 5 reasons enterprise CRM projects fail

This article was originally published by Skuid. It’s no secret that adopting any enterprise application is a risk, and customer relationship management (CRM) systems are no exception. In fact, nearly two decades of research by multiple analysts shows that anywhere from 20-70% of CRM projects fail. Those CRM failure statistics put fear in the hearts of anyone […]

Skuid acquires InFlight to help enterprise companies champion people operations

Chattanooga, Tenn. February 3, 2022 – Skuid, a leading toolkit for creating human-centered digital experiences, announced the acquisition of InFlight Corporation today. The InFlight platform helps enterprise organizations modernize their business applications and improve the talent and employee experience (EX). Together, Skuid and InFlight will offer the most complete solution for enterprises seeking to optimize people […]

Rethink First expands into supporting speech, physical, and occupational therapy providers with the acquisition of Total Therapy.

The acquisition complements Rethink Behavioral Health’s industry-leading solutions for Applied Behavior Analysis (ABA) service providers. NEW YORK, Jan. 18, 2022 /PRNewswire/ — Rethink First, one of the pioneers in behavioral health technology, announced today that it has acquired Total Therapy (previously known as Total ABA), a leading provider of practice management software solutions serving the ABA, speech, occupational, and physical therapy markets. […]

Why web accessibility should be top of mind for new business owners

This post was initially published by accessiBe. There are many things to think about when you’re opening up a new business, and accessibility might not even have crossed your mind. Although this is understandable, it’s also a mistake. Putting accessibility at the top of your list will help you set your business up for success […]